Of the five courier services eligible for this year’s award, Post Haste is the only business to earn a 5-Star Overall Satisfaction rating from its customers. ![]() To decide which courier service offers the best level of customer satisfaction, each was rated across the following categories:Ĭoming out on top is Post Haste, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Small Business Courier Services. And making good on those delivery promises are the country’s courier services.īut given the courier options available, which are the standout performers, and which service earns the best ratings from its customers?Īs part of our mission to inform the country’s small business owners of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 596 New Zealanders who had used a courier service for business purposes in the past year, and asked them to rate the service they received across a range of categories, to measure and track their levels of customer satisfaction. Customers and clients expect their purchases to arrive promptly. Same-day delivery and express overnight services are becoming the norm. ![]() And customer expectations are even higher. While online shopping spends are down compared to those at the height of the nation’s lockdowns, the figures are still well up on pre-pandemic levels. If you are a small business in New Zealand you need to be able to rely on your courier service provider.
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